Q: What levels of service do you offer?
A: Every customer is different but primarily we are a by appointment service for the Ottawa area.
We meet at your convenience and location. If you only have a couple of items but you would like
to take advantage of our superior payouts we provide a drop off service. For our regional and
national customers we provide a mail in service.
Q: How does the Drop Off service work?
A: Send an us email with your contact information. We will review your items with you. If you
like what you hear, we will email you a Drop Off form. On the form is our address and some basic
instructions. When you drop off your items, present the form to the counter staff and they will
sign it received. Our drop off location is via the UPS Store at 1500 Bank St. Suite 730, Ottawa K1H 1B8.
Q: How does the mail option work?
A: Send an us email with your contact information. We will review your items with you. If you like what
you hear, mail in your items using Canada Post Express service in a letter size bubble envelope. Your package
will be insured and traceable. We reimburse the shipping cost. We guarantee no hassles. We help our customers
know what the value is up front. Our mailing address is C.I.G., 1500 Bank St. Suite 730, Ottawa Ontario K1H 1B8.
Q: What kind of jewelry do you buy?
A: We buy any item that has gold content. For example a 75% gold item is hallmarked by 18K or 750.
Q: What don’t you buy?
A: We do not buy plated gold. The gold content is too low to have any value for refining. For example
jewelry marked with GE, GF, RPG, HGE, GS, GP and KP designate a plated item.
Q: What if the marking is no longer visible?
A: We have the knowledge and equipment to determine the gold content.
Q: How can I estimate the the weight of my items?
A: You can come close by doing a hand comparison between your item and the weight of Canadian coins.
A penny is 2 g, a nickel is 4g, a quarter is 5g and a loonie is 7g.